A copy of these instructions have been emailed to your attention.
All returns to Elfiq Networks must be approved and an RMA number will be supplied to the sender.
Once your RMA number has been issued by the Elfiq support or sales team, please send the unit back to:
Elfiq Networks Attn: RMA # GOES HERE
1155 Robert-Bourassa, Suite 712
All returns must be properly packaged before shipping. Elfiq is not responsible for any damages during transport.
If your unit is covered by an Elfiq Standard or Gold maintenance program, an advanced hardware replacement unit has been shipped with express service. We recommend you to wait for the replacement unit in order to re-use the box and packaging to return your defective unit. You can use the standard or ground service to reduce your shipping charges. Ensure to use a service with a tracking number and ship the defective unit within 5 business days in order to ensure the replacement unit will not be charged.
If your unit is covered by an Elfiq Basic or ISP maintenance program, or if your unit is not currently covered by a maintenance program, Elfiq Networks will diagnose the unit upon reception. If the unit is not covered by a maintenance program (or the original hardware warranty of 12 months), an estimation of the repair costs will be provided. Elfiq’s RMA department has the option of having the defective part repaired or replaced within 10 business days. The 10-day period begins upon receipt of the defective unit by Elfiq Networks.
If the product is shipped internationally, a customs declaration form must be filled by the sender and attached to the package. The Harmonized code (HS code) for all Elfiq Link Balancers is 8473.50.9000.
For RMA Defective units, the product description should be: “Defective Link Balancer, return to manufacturer under warranty, no commercial value”. For DEMO returns, the product description should be: “DEMO equipment return to manufacturer, no commercial value”. Please ensure the unit is shipped with no commercial value in the customs declaration (or 5$ if the system refuses zero).
Please send an email to firstname.lastname@example.org with the carrier tracking number and carrier name.