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Support

Link Balancer supportElfiq Networks provides comprehensive support and assistance resources to ensure customers benefit from the full potential of Elfiq's products.  Elfiq Networks provides the following resources to its customers to assist them in building the optimal solution with their Link Balancer:

Should you bo unable to locate the answers you require, please contact our support team at:

Support notes:

  • The Elfiq support team is available from 8AM to 6PM Eastern time, North America, Monday to Friday.  Support can be available outside of these hours should for organizations with a Gold-level maintenance plan, other organizations may be subject to a surcharge when calling outside of these hours.
  • Firmware updates are available only to customers with an active maintenance plan. If you have lost your access credentials, please contact the support team.
  • Access to the support team requires an active maintenance plan.  Customers without an active maintenance plan may be charged an hourly rate per incident.