Sleep Inn Danville

  Full Version

Challenges:

• Hotel experienced frequent Internet access outages
• Front desk operations completely dependent on Internet connectivity, disruptions are a major source of customer satisfaction issues and operating costs
• Occasional guest abuse of Internet access caused service degradation for other guests
• No warning of outages other than guest complaints

Solution:

• The Elfiq Link LB-1000 provides the ability to manage up to four ISP links concurrently
• The T1 circuit is primarily for front desk operation and the cable modem primarily for guest access, and both are now managed at single point simplifying operations
• A 3G mobile link has been added as ISP failover should the T1 and DSL circuits no longer be available

Benefits:

• Front desk operations are no longer dependent on a single Internet access provider, should a link fail the other one can enable normal operations. Should both links be unavailable at the same time, the 3G mobile link enables the front desk to operate
• Guest Internet access is fast and reliable; link balancing provides proactive bandwidth management
• Complaints from guests about Internet access have virtually disappeared, enabling higher guest scores

"The Elfiq Link Load Balancer enables us to better serve our guests and raise our satisfaction scores by proactively managing Internet access. This product has become indispensable for our property, ensuring Internet access for our front desk operations.” Mike Luebbert, Director, Operations Sleep Inn and Suites Danville, Illinois, USA