Maintenance and support programs

Elfiq Networks offers maintenance and support programs to protect the investment in Elfiq Link Balancers and ensure the health of your organization's network . These programs are designed to offer organizations the level of support they require to meet and exceed internal requirements, for more information please contact Elfiq Networks.

	Basic plan	Standard Plan	Gold Plan
Access to the Elfiq Support Center, M-F 8AM-6PM1
Access to the Elfiq Support Center, 24 x 72
Access to Level 3 Networking experts
Elfiq installation services option
Online access to firmware updates, documentation and tools
Managed firmware updates by Elfiq Support  Center
Next business day replacement unit
Electrical Power Incident Warranty3

Elfiq Hardware Warranty Information

Elfiq Networks (Elfiq, Inc.) warrants solely to the end user that every Elfiq product purchased from Elfiq or its authorized resellers and distributors will be free from defects in materials and workmanship when used within the limits set forth in the documentation for a period of twelve (12) months.  This warranty does not cover damages that result from improper use, accidents, abuse, electrical power surges, negligence or natural disasters.  Only Gold plan customers receive electrical power surge protection.

For customers with an Elfiq maintenance plan, the hardware warranty matches the term of the active maintenance plan.  Should a customer not renew a maintenance plan the hardware warranty will expire at the same time as the maintenance plan.

Elfiq recommend the use of protection equipment to ensure that the acquired Elfiq products are safe from external problems such as electrical surges through power lines or carrier lines.

1: East Coast time, North America
2: 24x7 support is for emergencies only
3: Limit of one unit replaced per year