Models and series which are discontinued by Elfiq Networks are supported for 5 years after the end of sale date. Customers with active maintenance plans will continue to receive support, hardware warranty and firmware updates with the following notes concerning firmware:
- First three years after the end of sale date: firmware evolution updates and fixes.
- Fourth and fifth years after the end of sale date: firmware fixes only.
After the 5-year period, new firmware versions will no longer be provided, customers with an active maintenance plan will be able to receive support, hardware warranty and if included in their plan, an advance replacement unit. Elfiq Networks reserves the right to replace a model with an equivalent unit in case similar hardware is no longer available.
To receive a list of our End of Sale products, please contact firstname.lastname@example.org.