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 FAVE Hitec 2008 001

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Elfiq Link Balancers : Customer loyalty through Internet access

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The Internet has revolutionized how the mobile workforce accesses information while away from the office, enabling them to keep up with customers and the office more rapidly than ever. To meet this need, hospitality providers started offering to their customers high-speed Internet access in guest rooms a few years ago. Mobile workers have grown accustomed to this service very quickly, setting a new level of expectations for their stays.

These days, should a hotel’s Internet link that serves guests fail, it could cost the hotel guest loyalty and regular income as a result. Business travellers have a critical need to connect to corporate applications such as email, VPN, shared documents and internal Web applications. Also with new Internet-based applications like SkypeTM, SlingBoxTM, BitTorrentTM and YouTubeTM, user demand for existing bandwidth is increasing and existing links can quickly get saturated.

The Elfiq Link Balancers offer affordable and efficient multiple Internet link management to hospitality providers. With links from multiple sources on multiple technologies, Internet access uptime can reach 99.999%, ensuring connectivity to demanding business customers and ensuring multiple future stays from guests.

    


     

“According to a Jupiter study, more than half of business travelers surveyed would be less likely to stay in a hotel again after a single bad experience with HSIA in that particular hotel.”

Nomadix White Paper June 14, 2005


      
             
     

".. Our guest satisfaction scores have increased and support call volume with our guest support vendor cut down significantly. We have added additional Elfiq Link Balancers. ... Elfiq assisted us in the installation and held our hand through the entire installation process. They continue to follow up with us, post installation to ensure proper deployment and functionality. Elfiq works and allows us to continue to add any additional data sources (T-1, SDSL, cable, satellite, etc.) of any type as our guest's bandwidth needs continue to increase."

Mr. Bryon Crowley
Lane Hospitality, Illinois, USA
     


Elfiq Link Balancers benefits for hospitality providers

Feature

Benefit

  • Use multiple Internet links from any provider (DSL, T1, cable modem, wireless, etc.)
  • Ensure guest Internet access is available and grow performance as guest demand and numbers increase
  • Manage multiple link implemented on Layer-2 of the OSI model
  • Seamlessly integrate with any router, firewall and hotel management system
  • Ease of use and configuration
  • Add links and manage the unit effortlessly with the Windows-based administration tool


Consult the hospitality implementation scenario for more details.