Case Study: Magnolia Hotels  full version

Industry: Hospitality

Challenges:

• A significant portion of Magnolia’s clientele consists of business travelers requiring Internet connectivity
• The hotels’ award-winning brand is directly linked to the experience designed for the guests
• Available bandwidth was limiting the Internet experience and outages were disruptive to guests
• Internet access could impact guest loyalty
• VPN access could be difficult depending on customer VPN client technology

Solution:

• The Elfiq Link LB-1000 provides the throughput and flexibility required by Magnolia Hotels
• Each of the four locations now offers HSIA with multiple ISP links using multiple technologies
• Elfiq’s professional services were retained to ensure rapid and efficient deployment
• Elfiq’s 24 X 7 support was also selected to maximize the investment and support guests at all times

Benefits:

• Magnolia Hotels’ Internet access has been uninterrupted since the installation of Elfiq’s LB-1000 units at each hotel, and throughput is excellent
• Magnolia’s brand is positively affected by the Elfiq implementation, with a noticeable reduction in guest complaints regarding both bandwidth and VPN
• Magnolia has been implementing low-cost DSL links to provide incremental bandwidth
• Throughput has become a competitive advantage and easily supports both guest and employee needs

Overview of Magnolia Hotels Elfiq implementation